Case Study: Pavilion Broadway achieves dramatically improved delivery efficiency with Stream

Pavilion Broadway dramatically improves delivery efficiency with Stream & Brightpearl

Pavilion Broadway, a family‑run retailer of designer furniture with two stores and a growing Magento ecommerce site, faced a logistics bottleneck after expanding into a new showroom and large warehouse. Daily delivery planning was manual and error‑prone—printing orders, sorting by area and using Google Maps—making it hard to scale and causing missed drops during peak periods. Brightpearl introduced Pavilion Broadway to Stream to add a cloud‑based delivery management layer that integrates with their existing systems.

Stream implemented an integrated delivery solution that imports orders from Brightpearl, shows all drops on one Google Maps screen, enables order splitting and comments, provides a driver app with electronic proof of delivery and auto‑fulfilment, and automates customer notifications and status updates. As a result, Pavilion Broadway cut route planning from about a day to 45 minutes, eliminated manual paperwork and errors, stores delivery data digitally across systems, and now processes roughly double the orders they did two years ago—helping sustain continued online and wholesale growth.

Pavilion Broadway

David Ewart

Pavilion Broadway