Case Study: Kid's Avenue triples order capacity and cuts customer calls 60% with Stream

How Stream integrated with Brightpearl has increased growth and improved customer service for Scandinavian House

Kid’s Avenue, trading as Scandinavian House, sells mid‑ and high‑end children’s bedroom furniture across retailers and direct to consumers. As sales and partner numbers grew, their back‑office was fragmented (Sage Line 50, Excel/Word/Google Docs, Multimap), causing lost real‑time order visibility, mountains of paperwork, frequent customer enquiries and strained operations during a premises move.

Stream delivered a cloud‑based order and transport management system (integrated with Sage and Brightpearl) to automate order imports, optimize delivery runs, and provide a driver mobile app and customer gateway. As a result Stream enabled Kid’s Avenue to handle three times the order volume without extra headcount, cut call volumes and costs by 60%, greatly reduce paperwork, and significantly improve customer service.

Kid’s Avenue

Anne Ridgway

Director