Case Study: Undivided supports families with intuitive in-app chat using Stream Chat

Undivided Uses In-App Chat to Support Families Raising Children with Disabilities

Undivided is a support system and app for families raising children with disabilities. The team needed a simple, engaging, and reliable way for parents and their Navigators to communicate inside the app, and they evaluated options ranging from email-based workflows to a CRM messages API before choosing Stream Chat.

Undivided integrated Stream’s iOS and JavaScript chat SDKs into its mobile and web app to create a seamless in-app messaging experience. With Stream, chat became Undivided’s most adopted feature and the main communication channel for active members, with every active user sending at least one message per month; the company also reports strong testimonials about feeling connected to Navigators and continues to track engagement and retention metrics to improve the experience.

Undivided

Colleen Cassidy

Principal Product Manager