Case Study: Medecision accelerates patient engagement with Stream Chat

Telemedicine App Leverages Chat to Create Engaging Healthcare Experiences

Medecision, a digital care management company, wanted to help care plan customers connect with patients faster and create a more engaging care experience. Its engineering team initially tried to build chat in-house, but scalability concerns, missing features like presence and typing indicators, and the need for an SDK and documentation led them to evaluate third-party options, including Stream.

Medecision chose Stream Chat after comparing vendors and testing the SDKs, citing Stream’s ease of use, mature chat APIs/SDKs, documentation, and pricing structure. Stream’s integration was described as effortless and straightforward, enabling Medecision to launch patient engagement features faster, scale more confidently, and keep resources focused on core product development, though the case study does not provide a specific quantitative impact.

Medecision

Russell Holmes

VP of Engineering