Case Study: Tabby improves mobile customer support with Stream Chat

Tabby Uses Stream Chat to Reimagine Mobile UX

Tabby, a flexible payment method that lets users buy now and pay later in interest-free installments, wanted to improve its mobile customer support experience. The company’s existing Zendesk Forms workflow felt clunky on mobile, leading to lower user satisfaction and slower resolution times, so Tabby looked for a better way to connect users with support agents quickly.

Tabby chose Stream Chat to add a real-time support chat interface while keeping Zendesk in place, using Stream’s chat API, push notifications, Zendesk integration, and UI kit to create a custom mobile experience for Android and iOS. With Stream, Tabby expects to improve customer satisfaction, ticket resolution time, and reopen rates, and the team also plans to extend the solution to desktop with a customer service chatbot flow.

Tabby

Dasha Shulgina

Product Manager