Case Study: 7shifts boosts team messaging engagement with Stream

Stream Powers a 7% Increase in Team Messaging at 7shifts

7shifts, a restaurant scheduling and payroll platform, needed to replace its in-house messaging system because it lacked real-time delivery, typing indicators, reactions, and media sharing, and it was not built on WebSockets. The outdated experience created delays and friction for restaurant teams that needed fast, reliable communication inside the 7shifts app.

To solve this, 7shifts implemented Stream Chat, using its real-time WebSocket-based infrastructure, flexible UI components, and strong developer support to modernize in-app messaging across web, iOS, and Android. With Stream, 7shifts added features like reactions, threads, file sharing, and role-based channels, and saw a 3–7% increase in messaging usage, along with stronger user feedback about the app feeling faster and more intuitive.

7shifts

Zac Friesen

Product Manager