Case Study: Welcome Achieves Experience-First Virtual Events with Stream Chat

Stream Chat & Welcome Create Experience-First Virtual Events Focused on Human Connection

Welcome is a fast-growing virtual event platform focused on creating high-end, experience-first online conferences, trade shows, and parties. As the company launched in a rapidly expanding market, it needed a reliable in-app chat solution to deliver meaningful human connection and compete with other virtual event platforms. Stream Chat was the third-party product Welcome chose to avoid building messaging from scratch and to move quickly to market.

With Stream’s React SDK and APIs, Welcome integrated chat in about an hour and fully adapted it within a week, with help from Stream’s support team. Stream Chat gave Welcome scalable, high-performance messaging that handled a 6,000-attendee event without issues, while also supporting gifs, images, emojis, and rich links to boost engagement. By using Stream, Welcome could focus on its core differentiator—the overall event experience—while gaining reliable chat that supported its growth.

Welcome

Tiger Shen

Chief Technical Officer