Case Study: TaskRabbit accelerates in-app messaging with Stream Chat

Stream Chat Connects Taskers & Users Faster Than Ever Before

TaskRabbit, an online task platform connecting users with local contractors, needed to replace its unreliable, home-grown chat service to improve communication between its users and "Taskers." The existing system suffered from performance issues and message lag, which led to miscommunication. Seeking a high-performing, scalable solution with advanced features, the company turned to the vendor Stream to integrate a real-time chat product instead of dedicating internal resources to rebuild it.

Stream implemented its real-time chat, including a React Native library and a flexible Chat UI Kit, which were key differentiators for TaskRabbit. The vendor provided consistent support through a shared Slack channel, acting as an extended engineering team. The new chat functionality enabled features like in-app forms for booking appointments, which was expected to have a major positive impact on business. The client was highly satisfied, with their VP of Engineering noting that Stream provided the "biggest bang for our buck" by enabling a quick time to market with a high-performance solution.

TaskRabbit

Sadeepa Wijesekara

Vice President of Engineering