Case Study: MyOutDesk cuts chat code in half and gains reliable presence with Stream Chat

MyOutDesk cuts chat code 50% in 1.5 weeks with Stream

MyOutDesk, a leading virtual assistant company, faced significant challenges with its internal chat application, MyTimeIn, which was powered by PubNub. The service suffered from unreliable presence detection, frequent missed messages, and unpredictable pricing that led to costly overages, putting their promise of real-time workforce monitoring at risk.

By migrating to Stream Chat, MyOutDesk implemented a robust solution that cut their messaging codebase in half. The results were immediate: presence became reliable at scale, pricing became predictable, and the number of support tickets dropped to zero. Stream provided the stable foundation that allowed MyOutDesk to enhance its app with new features and ensure a seamless experience for its global workforce.

MyOutDesk