Case Study: Zumper Improves Rental Marketplace Messaging with Stream Chat

How Zumper Elevates the Rental Marketplace Experience with Stream’s In-App Chat

Zumper, the third-largest and fastest-growing rental platform in North America, wanted to make apartment hunting less fragmented for renters and landlords. Before working with Stream, most follow-up communication after an initial listing inquiry happened over email, which made it hard to manage tours, applications, fees, and sensitive information in one place.

To solve this, Zumper integrated Stream Chat API for iOS, Android, and web, using Stream’s default UI kit for the first iteration of in-app messaging. With Stream, Zumper created a centralized, real-time chat experience that improved organization and user convenience, and the company is now one of only two-sided rental marketplaces with in-app messaging. The result has been a more seamless communication flow, positive early user feedback, and an advantage over similarly sized competitors.

Zumper

Johnny Tsai

Director of Engineering