Case Study: It’s Complicated improves therapy video reliability and features with Stream Video

How It’s Complicated is Advancing Mental Health Technology with Stream Video

It’s Complicated, a therapy community platform founded in Berlin, needed a more reliable video call solution to support sensitive therapy sessions. After facing issues with call stability and limitations in its previous setup, the company turned to Stream’s Video API to better serve therapists and therapy seekers.

Stream implemented a feature-rich video solution for It’s Complicated, including integrated chat, multi-participant calls, whiteboarding, background blur, and strong HIPAA-compliant support. With Stream, the platform improved call quality and stability, increased therapist satisfaction, and expanded into family and group therapy, all while staying within startup budget constraints.

It’s Complicated

Robbie Hollis

Head of Product