Case Study: Checkatrade streamlines marketplace communication with Stream Chat

Checkatrade Streamlines Marketplace Communication with Stream Chat

Checkatrade, a UK platform for home improvement, faced the challenge of fragmented communication between consumers and tradespeople, which occurred across multiple channels like phone, SMS, and email. This disjointed system made it difficult to track conversations and impacted job satisfaction. To address this, Checkatrade turned to Stream and implemented its Stream Chat API to create a centralized communication hub within their new app.

By integrating Stream's pre-built UI components and chat SDKs, Checkatrade launched a solution featuring push notifications, smart messaging for quotes, and AI moderation tools. This provided a seamless, safe, and efficient communication experience. The results included increased adoption of the in-app chat, enhanced visibility into user interactions, and significant efficiency gains that allowed the project to be completed within an ambitious six-month timeline. Stream's solution successfully handled all of the platform's chat volume with no scalability issues.

Checkatrade

William Matthews

Senior Product Manager