Case Study: Astro achieves 50% higher delivery efficiency with Stream

Astro Increases Delivery Efficiency 50% After Integrating Stream Chat

Astro, a leading quick commerce platform in Indonesia, needed a better way to manage communication between delivery drivers and customers while protecting privacy. Previously, conversations happened on WhatsApp, which limited visibility, exposed customers’ phone numbers, and made it hard for Astro to monitor interactions. Astro turned to Stream’s chat SDKs for iOS and Android to bring messaging directly into its app.

With Stream, Astro launched in-app messaging with moderation tools, phased the rollout safely, and laid the groundwork for future voice calling. The results included a 40% decrease in customer complaints, 60% fewer issues with post-delivery contact, a 30% increase in user engagement, and a 50% increase in delivery efficiency. Stream helped Astro improve trust, protect customer data, and create a faster, more reliable communication experience.

Astro

Wildan Anky

Senior Product Manager