Case Study: ArtsWave achieves 24-hour donor acknowledgements and streamlined donor management with StratusLIVE

ArtsWave - Customer Case Study

ArtsWave is the lead planner, promoter and fundraiser for the arts in Greater Cincinnati and Northern Kentucky, supporting more than 100 local organizations and programs. Despite strong community impact, the nonprofit struggled with multiple standalone systems for donor management and marketing, creating manual work, slow donor acknowledgements and impersonal communications.

ArtsWave consolidated on Dynamics 365 with StratusLIVE and implemented ClickDimensions for native marketing automation, personalization and segmentation. The integrated solution cut donor acknowledgement time from months to under 24 hours, created a single view of donor data, automated membership messaging (reducing customer-service load) and increased email engagement—all while giving the team reporting tools and room to scale their marketing efforts.

ArtsWave

Kate Kennedy

Director of Philanthropy and Business Analytics