Case Study: Pitney Bowes achieves continuous 99.999% uptime for high-volume mail processing with Stratus Technologies ftServer systems

Stratus Ftserver Systems Deliver Continuous Uptime For High-Volume Mail Customers

Pitney Bowes, a world leader in integrated mail and document management, needed to ensure its Direct Connect inserter control system could run nonstop for high‑volume, time‑sensitive mailings that must meet strict SLAs. When migrating the application to a Windows environment, the company sought a platform that would deliver uninterrupted processing and be simple to operate at customer sites — something traditional clustered servers could not guarantee because failover produced unacceptable downtime.

Pitney Bowes deployed Stratus ftServer fault‑tolerant systems, which provide transparent, zero‑failover uptime, automated monitoring (ActiveService/Automated Uptime) and secure proactive alerts to Stratus support. Installed at multiple client sites, the solution simplified management, reduced IT effort, and delivered industry‑leading reliability (measured uptime of 99.99988%), enabling customers such as banks and insurers to run continuous, accurate mail production without worrying about server availability.

Pitney Bowes

Gene Pritchard

Director, Systems Integration and Support