Case Study: Tomoe Dairy Processing Co., Ltd. achieves uninterrupted EDI and stable same-day order fulfillment with Stratus Technologies' ftServer

Stratus ftServer provides a stable environment in the EDI system for the largest dairy processing factory in Japan

Tomoe Dairy Processing Co., Ltd., one of Japan’s largest milk processors, needed to guarantee an uninterrupted supply of chilled products where 90% of orders ship the same day. Their online order management and production data initially ran on a single server, creating a critical single point of failure during peak shipping hours (noon–3pm). With a 365‑day operation and limited IT staffing, the company required an “unattended” high-availability platform that would prevent downtime and simplify recovery without manual intervention.

Tomoe deployed Stratus ftServer, recommended by longtime partner Daiko Denshi Tsushin, to provide fully redundant, always‑synchronized processing that avoids system switching and allows maintenance without stopping operations. The ftServer kept the EDI and file-server systems running through a hardware malfunction about six months after installation with no business impact, giving Tomoe reliable, mission‑critical stability for production and shipping and enabling further IT consolidation and business growth.