Case Study: Marion County achieves continuous 24/7 CAD availability and faster 911 response with Stratus Technologies

Always-On Availability For Public Safety Communications 911 Services

Marion County Public Safety Communications Center in north central Florida, which handles about 170 emergency 911 calls per day for multiple law enforcement, fire, and EMS agencies, needed to consolidate disparate systems onto a single, county-wide Computer-Aided Dispatch (CAD) platform. The county required a state-of-the-art solution with integrated mapping and mobile data to manage unit locations and incident information across a large geography, and it demanded continuous 24/7/365 availability for mission‑critical operations.

Marion County deployed TriTech Inform CAD running on a fault-tolerant Stratus ftServer 4500, with 24/7 support from both vendors. The integrated CAD, mobile data, and AVL mapping streamlined call-taking and dispatch, automatically pushed critical details to field units, and eliminated unscheduled downtime; dispatchers report saving 30–40 seconds per call, faster, safer responses, and greater confidence in continuous system availability.

Marion County

Bill McConnell

Manager