Case Study: Prudential saves time analyzing customer feedback with Stratifyd

Prudential - Customer Success Story

The customer, Prudential, faced a significant challenge in manually analyzing thousands of customer surveys, a process that was extremely time-consuming for its analysts. They sought the help of vendor Stratifyd to automate this process with a platform capable of providing dynamic visualizations and accurately assigning sentiment to feedback, particularly for sensitive topics like disability and life insurance claims.

Stratifyd implemented its unsupervised NLU and sentiment model to accurately categorize and score Prudential's customer feedback. This solution drastically reduced the time analysts spent on this task, enabling them to gain insights from omni-channel data much more quickly. The most noteworthy result for Prudential was the significant amount of time saved.

Prudential