Case Study: Kreg improves customer retention and CX with Stratifyd

Kreg - Customer Case Study

Kreg, a product company, needed a faster way to analyze unstructured customer feedback across channels and identify product and user experience improvements. Before working with Stratifyd, one Business Insights Specialist had to manually review feedback from sites like Amazon, Walmart, Lowe’s, and Home Depot, a process that could take weeks or months and risk losing customers in the meantime.

With Stratifyd, Kreg was able to compile product insights in minutes and drill into feedback to uncover opportunities for improvement. Stratifyd helped Kreg enhance its own products and track competitors as well, leading to improved customer retention, better customer experience, and increased revenue.

Kreg