Case Study: Fortune 500 Financial Services Company improves customer experience analytics with Stratifyd

Fortune 500 Financial Services Company - Customer Case Study

A Fortune 500 Financial Services Company partnered with Stratifyd to improve customer experience analysis across general and targeted surveys. Its analysts were spending significant time manually reviewing large volumes of structured and unstructured feedback, making it difficult to quickly identify pain points and maintain accurate taxonomies.

Stratifyd implemented a dashboard with unsupervised topic modeling, semiautomatic taxonomies, and machine-learning capabilities to help the company ingest unlimited data, analyze text and numeric survey responses, and dig deeper into NPS drivers. The solution surfaced key issues such as “driver’s license,” “new policy,” and “show ID,” helped confirm the cause of a dip in satisfaction scores, and saved analyst time while improving the speed and accuracy of customer analytics.