Case Study: Fortune 500 Financial Services Company boosts CSAT and reduces handle time with Stratifyd

Fortune 500 Financial Services Company - Customer Case Study

Fortune 500 Financial Services Company partnered with Stratifyd to bring together customer data spread across multiple platforms and systems. The company needed a way to quickly analyze feedback from digital, product, marketing, and contact center channels, but its data was siloed and difficult to compile in one place. Stratifyd’s platform, including voice-to-text and predictive intelligence, helped the company centralize structured and unstructured data from unlimited sources.

With Stratifyd, the company identified common customer pain points and made targeted fixes to FAQs, website navigation, and credit card account linking. As a result, CSAT scores increased from the mid-80s to 92%, and handle time dropped by 20%. Stratifyd continues to help the company improve customer experience, retention, acquisition, and revenue.