Case Study: Fortune 500 Auto Manufacture Division improves service insights and product quality with Stratifyd

Fortune 500 Auto Manufacture Division - Customer Case Study

Fortune 500 Auto Manufacture Division, a global automobile marque known for luxury vehicles, buses, coaches, and lorries, faced a sharp drop in JD Power IQS performance and struggled to get a clear, productive view of current issues. It also could not effectively combine service center feedback with customer survey data, leaving leadership blindsided by quality problems. Stratifyd provided survey and service center review analysis to help address these gaps.

Using Stratifyd, the company was able to triangulate issues by VIN down to specific facilities, surface unknown vehicle flaws, and identify early indicators affecting JD Power IQS ratings. The solution improved service methodology, reduced the risk of additional service calls, and enabled upstream product teams to make consumer-led design enhancements. Stratifyd also helped uncover defects that could have led to expensive mass recalls.