Case Study: Fortune 50 Financial Services Company improves customer experience with Stratifyd

Fortune 50 Financial Services Company - Customer Case Study

Fortune 50 Financial Services Company partnered with Stratifyd to analyze unstructured customer feedback across all channels and build a holistic view of customer experience. The company needed a better way to identify the biggest pain points from omni-channel sources such as Voice of the Customer reports, surveys, operational data, and complaints.

Using Stratifyd’s platform, the company automated daily reporting, created executive-ready visuals, and tracked negative sentiment themes with alerting and case management. Stratifyd also built machine-learning functionality to improve complaint detection and support analysis of feedback from unlimited data sources, helping the company uncover root causes behind issues like fees, international transactions, and interest rates and use those insights to improve products, services, and user-friendliness.