Case Study: Fortune 150 Pharmaceutical Company increases patient adherence with Stratifyd

Fortune 150 Pharmaceutical Company - Customer Case Study

Fortune 150 Pharmaceutical Company partnered with Stratifyd to improve patient adherence by making sense of high volumes of customer interaction data from its contact center. The company needed a faster way to transform customer relationships from transactional to interactional, while also overcoming challenges around complex analysis, outdated taxonomies, multilingual data, and limited visualization capabilities.

Stratifyd’s analytics platform and Case Management System (CMS) gave analysts and leadership research-grade analytics, task tracking, translation support, PII redaction, and interactive dashboards. As a result, the company reduced time spent on analysis, enabled self-service analytics and faster reporting, improved actionability of insights, and increased patient adherence, contributing to higher top-line revenue.