Case Study: Fortune 100 Insurance saves 20+ weeks per year with Stratifyd

Fortune 100 Insurance - Customer Case Study

Fortune 100 Insurance and Financial Services Company partnered with Stratifyd to improve how it analyzed customer feedback across channels. The company was spending weeks manually reviewing more than 3,000 surveys at a time, and it needed a dynamic platform that could accurately score sentiment—especially for sensitive disability and life insurance claims where words can be misleading.

Stratifyd implemented its unsupervised NLU and sentiment model to rapidly separate feedback from complaints and apply more accurate sentiment classification. The solution significantly reduced manual review time and saved multiple analysts more than 20 weeks of work per year, allowing them to focus on higher-value, mission-critical tasks.