Case Study: Nickleby achieves real-time BI and improved KPI monitoring with MicroStrategy

Nickleby - Customer Case Study

Nickleby is a UK facilities-management firm serving blue‑chip customers like Poundland and Fitness First, coordinating a distributed workforce of several hundred contractor engineers. To meet demanding SLAs and KPIs it built an in‑house operations system (Emergense) that captures every job detail in a large SQL relational database, but needed a more flexible, real‑time BI platform after its legacy solution proved too rigid.

In 2009 Nickleby implemented MicroStrategy, rolling it out quickly with a small internal team and vendor consultancy. The result: interactive dashboards, on‑the‑fly drilldowns and mobile demos that let customers build reports, improve management information and reduce operating costs — giving Nickleby stronger KPI monitoring, higher customer satisfaction and a clear competitive advantage.

Nickleby

Gareth Billington

Head of IT and Development