Case Study: Hospital Mãe de Deus achieves dramatic reduction in patient wait times and improved operational efficiency with Strategy

Hospital Mãe de Deus Increasing efficiency and improving patient care

Hospital Mãe de Deus, a leading Brazilian hospital for complex care in Porto Alegre, sought to modernize operations and improve patient experience by better managing the full patient journey—from reception through exams and discharge. The challenge was reducing long waits and increasing transparency and accountability across clinical and administrative teams.

The hospital deployed MicroStrategy dashboards fed by its management system, displaying real‑time KPIs (beds, CT scans, ICU admissions, costs) on waiting‑area monitors and sending daily reports to directors. Automated alerts prompt managers when service times approach targets, and business users — guided by BI analysts — build reports themselves. The result: a data-driven culture, higher productivity and effectiveness, and a dramatic drop in average doctor wait time from five hours to 15 minutes.

Hospital Mãe de Deus