Case Study: Health First reduces turnover costs by $1M+ with Strategic Programs

Outsourcing Exit Interviews at Health First Cut Turnover Costs by Over $1 Million

Health First, a large Central Florida health system, was struggling with significant RN turnover and found that its internal exit surveys were producing too little and too poor-quality feedback to drive meaningful change. Health First turned to Strategic Programs for help capturing better exit data and understanding why nurses were leaving.

Strategic Programs implemented an exit interview program to collect candid, actionable insights through a third-party process. The result was an 80% adjusted capture rate, three years of declining turnover, and reduced turnover costs of $1.15 million, with measurable ROI and improvements in morale, care quality, and manager accountability.

Health First

Dennis Vouglas

Director of Employee Relations