Case Study: NVNA and Hospice achieves consistent 5-star ratings with Strategic Healthcare Programs

Norwell Visiting Nurse Association and Hospice achieves 5-star ratings with Strategic Healthcare Programs

Norwell Visiting Nurse Association (NVNA) and Hospice, a non-profit home health and hospice care provider, faced challenges in tracking and improving the metrics required to achieve consistent 5-star quality ratings. They struggled with real-time performance visibility, documentation inconsistencies, and staff training gaps. To overcome this, they partnered with vendor Strategic Healthcare Programs (SHP) and implemented its real-time analytics platform.

Strategic Healthcare Programs provided NVNA with actionable analytics through tools like the Clinical Scorecard and Star Ratings Preview Report. This solution enabled NVNA to address documentation gaps, enhance staff education, and improve patient engagement. The results were significant: NVNA achieved consistent 5-star ratings, reduced its 14-day readmission rate from 9.4% to under 3%, and earned the maximum 5% bonus on Medicare payments through the HHVBP program.

Norwell Visiting Nurse Association (nvna) and Hospice