Case Study: Utah Community Credit Union achieves 30–40% greater efficiency and faster, more accurate member insights with Strata Decision Technology (Axiom)

Actionable, Accurate Data Powering a Better Member Experience at Utah Community Credit Union

Utah Community Credit Union (UCCU) needed more accurate, timely data to “love where you bank” by improving member experience and staying competitive in a market with several large credit unions. To address this, UCCU implemented Axiom software (Reporting & Analytics, Funds Transfer Pricing & Profitability, and Planning) from Strata Decision Technology to replace restricted legacy reporting and manual budgeting processes.

Strata Decision Technology’s Axiom automated reporting and planning workflows, eliminated manual data entry, and enabled deeper drill-downs to instrument- and member-level profitability. As a result, UCCU gained 30–40% greater efficiency, produced 10–20% more management reports, improved data accuracy, and accelerated decision-making to better tailor products, pricing, and service for members.

Utah Community Credit Union

Masen Thompson

Senior Financial Analyst