Case Study: Technology-Focused Patient Experience Services Company achieves rapid, error-free, highly personalized communications with Strata Company

Transforming Data to Highly-personalized Communications

Technology-Focused Patient Experience Services Company, a call-center operator supporting over 400 hospitals, needed to streamline and speed the production of more than 100,000 brand- and consumer-specific healthcare communications while ensuring high accuracy. Strata Company provided a solution to simplify this large-scale correspondence challenge by deploying a custom correspondence management system.

Strata Company’s solution automatically captures call-center data into unique institution profiles so users can build highly personalized, one-to-one communications in real time. The implementation cut correspondence maintenance from weeks to hours, virtually eliminated the risk of human error, and delivered measurable gains in patient experience, more successful physician referrals, and increased event and class participation.