Case Study: Methodist Le Bonheur Healthcare transforms benefits administration with Strada and Workday

Methodist Le Bonheur Healthcare cuts benefits-related case volume by 30% with Strada

Methodist Le Bonheur Healthcare (MLH) faced the challenge of modernizing its highly manual HR and benefits administration processes to better support its 11,000+ employees. The organization relied on paper forms and fax machines, which required significant employee intervention and were difficult to sustain as the healthcare network grew. Partnering with Strada and implementing the Workday Benefits platform, MLH sought to transform its employee experience and establish a scalable, digital-first approach.

Strada provided deployment and application management services to implement and optimize the Workday Benefits environment. This partnership enabled MLH to create a centralized HR service center and shift to a self-service model. The results were significant, including a 30% reduction in benefits-related service cases and high adoption rates for mobile and digital communications. Strada's ongoing support helped MLH build a stronger foundation for employee experience and operational efficiency.

Methodist Le Bonheur Healthcare