Case Study: Australian National Couriers reduces customer calls and boosts self-service with Storyblok

Australian National Couriers - Customer Case Study

Australian National Couriers, a home and corporate delivery provider in Australia founded in 1990, needed a sophisticated website that could act as a self-service portal for customers. Storyblok helped deliver a flexible digital experience using its CMS, with the site built on a headless setup that included Next.js and Netlify.

Storyblok implemented a bespoke solution that let customers manage delivery dates, add instructions, and reschedule deliveries on their own. The result was tens of thousands fewer customer calls each month, lower operational costs, improved customer sentiment, and 20,000 customers adopting self-service actions after launch.

Australian National Couriers