Case Study: Glenveagh Properties achieves customer service excellence with Storm Technology and Dynamics 365

Glenveagh Properties boosts viewings 18x with Storm Technology

Glenveagh Properties, one of Ireland's leading homebuilders, sought to enhance its customer experience and build on its existing Microsoft solutions in preparation for a new customer portal. The company needed to consolidate its customer data and eliminate its reliance on third-party marketing tools and agencies.

Working with Storm Technology, Glenveagh implemented Dynamics 365 Customer Insights and Dynamics 365 Customer Service. The solution from Storm Technology centralized all customer data, streamlined processes like email marketing and event management, and modernized internal case management. This resulted in the elimination of third-party tools, a significant reduction in GDPR risk, and a dramatic improvement in campaign performance, with one personalized email campaign generating 18 times more viewings than previous averages.

Glenveagh Properties