Case Study: The Barcelona achieves reliable digital performance and elevated design support with Storm Brain

Sentre boosts support ticket resolution by 99% with Storm Brain

Sentre, the developer of The Barcelona residential community, required a digital partner to maintain the technical performance and brand polish of its highly visual website and integrated RentCafe leasing platform. Their challenge was finding a vendor capable of handling both ongoing technical upkeep and elevated creative asset delivery without slowing timelines, including for urgent after-hours requests. They partnered with Storm Brain for WordPress maintenance, support, and design services.

Storm Brain provided an embedded support team through a structured monthly agreement. Their solution included proactive performance monitoring, WordPress updates, and timely ticket resolution alongside on-demand UI/UX and graphic design support. The results were significant: a 99% on-time ticket resolution rate, a 58% improvement in visual asset turnaround, a 36% performance optimization gain, and a 24% engagement lift on digital promotions, ensuring the site remained reliable and polished.

Sentre