Case Study: Brown Jordan achieves scalable retail expansion and special‑order accuracy with STORIS retail software

Leading casual manufacturer, Brown Jordan, chose STORIS to grow their retail venture including precise special order processing

Brown Jordan, a 70-year leader in luxury outdoor furniture, launched a direct-to-retail expansion in 2014 with a flagship showroom in Costa Mesa. To support nationwide growth they needed a retail system that could handle their sophisticated special-order program, scale with future showrooms, and synchronize operations between Brown Jordan’s own stores and its independent retail partners.

They selected STORIS for its furniture-industry focus and scalable retail platform. STORIS delivered EDI-enabled catalog access, a Special Order Configurator, and automated product and supply-chain routines—reducing errors, shortening production cycles, and improving order accuracy and customer interactions. The result is a streamlined, scalable retail foundation that supports Brown Jordan’s showroom rollout and models an ideal experience for partner retailers.

Brown Jordan

William Snow

CIO