Case Study: Kimbrell's Furniture achieves real-time inventory control and record-low bad debt with STORIS

Kimbrell's Furniture - Customer Case Study

Kimbrell’s, the largest independently owned furniture retailer in the Carolinas (founded in 1915 with roughly 49 stores), ran nearly a century of sales and in‑house financing manually and needed software to save time, automate processes, improve inventory control, support growth, and ensure PCI compliance for their financing program.

After selecting and going live with STORIS in 2013, Kimbrell’s gained real‑time inventory tracking, demand forecasting, business‑intelligence dashboards, and credit/collections monitoring. The system increased accountability and efficiency across teams, improved replenishment and margin management, and delivered measurable KPIs — including a 20‑year record low for bad debts as a percentage of accounts receivable in 2015.

Kimbrell's Furniture

Mike O'Loughlin

CTO