Case Study: Furniture Queen achieves streamlined operations and increased profitability with STORIS

Furniture Queen Expands Business

Furniture Queen, founded by Melissa Ward in 2002 to bring affordable furniture to rural Texas customers, grew from an eBay shop into an omnichannel retailer with a brick-and-mortar store in Katy. Rapid expansion made the manual processes that had worked early on unmanageable; an initial move to a generic accounting system failed because it wasn’t designed for furniture retail and lacked implementation support.

Melissa switched to STORIS, a furniture‑specific platform implemented with a dedicated project leader and training, which centralized data and automated POS, inventory, merchandising, and logistics. The result was accurate inventory and customer data, powerful custom reporting, faster processes, better order fulfillment and customer satisfaction, and identified cost savings that improved margins and profitability.

Furniture Queen

Melissa Ward

Owner