Case Study: Furniture Deal$! achieves a 30% reduction in sales costs and increased profitability with STORIS NextGen (STORIS)

Furniture Deal’s STORIS NextGen Case Study

Furniture Deals, a Kansas City furniture retailer with four locations and 100+ employees, faced shifting customer behavior toward on-demand, digital interactions, cramped showroom space taken by terminals, and time-consuming manual backend processes. Leadership needed a way to empower sales associates to build one-to-one relationships outside showroom hours, improve inventory visibility and fulfillment, and reduce administrative overhead.

They implemented STORIS NextGen, a browser-accessible, device-agnostic platform that gives associates mobile access to customer profiles, real-time inventory, multi-fulfillment shopping carts and automated communications. The solution digitized paperwork, freed showroom floor space, streamlined fulfillment and customer messaging, and enabled associates to close sales anywhere—reducing sales-related costs by 30% and improving profitability and customer retention.

Furniture Deal$!

Colin Goodwin

General Manager