Case Study: Soft Surroundings (specialty retailer) achieves scalable brick-and-mortar growth and unified operations with StoreForce WFM+ (StoreForce)

Why StoreForce WFM+ is the perfect fit for growing Specialty Retailer Soft Surroundings

Soft Surroundings, a St. Louis–based specialty retailer with catalog, online and brick-and-mortar channels, needed a better way to schedule and manage store operations. Director of Store Operations Marc Galloway moved away from Excel and engaged StoreForce, choosing StoreForce WFM+ as a flexible, automated scheduling and workforce management solution.

StoreForce deployed WFM+ — a Sales Performance System backed by a Specialty Retail WFM — providing scheduling, task management, reporting and the ability to handle custom KPIs so Soft Surroundings could bridge disparate systems and give managers actionable data. The solution optimized payroll allocation using traffic and sales metrics, created a more holistic view of operations, and helped position Soft Surroundings to scale its brick-and-mortar presence (60 stores with 15 more planned).

Soft Surroundings

Marc Galloway

Director, Store Operations