Case Study: LUSH achieves faster rostering and optimized peak staffing with StoreForce

StoreForce ensures that peak sales times are identified and staffed with the ideal number of staff, ensuring comprehensive service to all customers

LUSH, the ethical cosmetics retailer operating in 47 countries with nearly 1,000 shops, faced rapid growth in Australia that strained its manual rostering and scheduling processes. In 2016 LUSH selected StoreForce after seeing demonstrations and endorsements from LUSH North America to provide a workforce-optimization and analytics solution that could identify peak sales times and improve staffing decisions.

StoreForce integrated traffic and POS data into a real-time, hour-by-hour dashboard and employee self-service tools, automating rostering and giving managers actionable sales insights. The implementation reduced rostering time from about two days per month to under half a day, helped control wage costs and sustain sales growth, and mirrored the 5.7% sales lift reported by LUSH North America locations that installed StoreForce.

LUSH

Mark Lincoln

Director