Case Study: Lush MENA cuts workforce scheduling time by up to 80% and gains staffing visibility with StoreForce

StoreForce Alleviates the Pressure of Workforce Management for LUSH MENA

Lush MENA, the Middle East arm of cosmetics retailer Lush, faced workforce-management challenges in a market staffed largely by expatriates and dominated by full‑time contracts. That model limited growth and made introducing part‑time roles, accurate scheduling, and reliable footfall data difficult; after researching options and preparing better door counters and historical data, Lush MENA selected StoreForce and its scheduling/workforce-management platform to address these gaps.

StoreForce implemented a centralized scheduling application that replaced fragmented Excel processes, gave visibility into peak hours and coverage, and made it easy to verify hours worked. As a result, Lush MENA cut scheduling time by about 75–80%, reduced payroll preparation from a week to roughly a day, improved consistency in customer conversion and peak‑time staffing, and was able to identify sickness and backfill issues tied to sales—benefits reinforced by StoreForce’s easy UI and responsive support.

Lush MENA

Sarah Bruce

Finance Business Partner