Case Study: Reitmans Canada Ltd achieves consistent, accountable remote store execution and stronger associate engagement with StoreForce

Reitmans Field Leaders Use StoreForce to Connect with Their Associates, and Execute Tasks Efficiently from Afar

Reitmans Canada Ltd, a century-old Canadian women's fashion retailer operating Reitmans, Penningtons and RW&CO., needed to maintain consistent store execution and field leader presence while adapting to remote work and a channel-less customer experience. To meet that challenge, Reitmans turned to StoreForce and adopted its Store Visit and Post-Mortem tools to support remote reviews, standardized audits, and capture event learnings.

With StoreForce’s Store Visit and Post-Mortem tools, Reitmans standardized visit templates and audits, enabled store self-assessments and scheduled reviews, and automated retention of event insights. The solution increased accountability and consistency across stores, streamlined data-driven conversations and operational compliance, and freed Field Leaders to spend more in-store time on coaching, engagement and improving the customer experience.

Reitmans Canada Ltd

Lori Budgeon

Director of Sales & Operations