Case Study: LUSH Fresh Handmade Cosmetics achieves a 5.72% sales lift and improved scheduling with StoreForce Workforce Management

LUSH - Customer Case Study

LUSH, the specialty cosmetics retailer, faced rapid store growth and rising sales volume that exposed limits in its scheduling and labor processes. The talent management team, led by Courtney Rosenberger, needed a system that scheduled to traffic trends, delivered actionable reporting, and empowered store managers to make data-driven decisions while minimizing time off the sales floor. To meet those needs, LUSH implemented StoreForce’s Workforce Management Solution.

StoreForce deployed its Workforce Management Solution in a two-phase rollout so LUSH could compare shops with and without the software; the shops using StoreForce delivered a comparative lift in sales of 5.72%. The platform gave managers granular traffic and labor data to build better schedules, track weekly tasks, and maintain consistent customer service—helping LUSH analyze labor impact on sales and keep operations and customer experience consistent during growth.

LUSH

Courtney Rosenberger

Company’s Labor Manager