Case Study: Johnson & Murphy boosts retail operations and labor efficiency with StoreForce

Johnson & Murphy Boosts Retail Operations and Labor Efficiency with Real-Time Insights

Johnson & Murphy, a leading retailer of footwear and accessories, needed better visibility into labor performance, scheduling, and store-level metrics as the brand expanded. Before working with StoreForce, the team relied on spreadsheets and historical data, making labor planning slow and limiting their ability to respond quickly to changing store needs.

With StoreForce’s real-time workforce management platform, Johnson & Murphy gained instant visibility into labor allocation, easier target assignment, and more actionable store-level insights. The solution helped reduce labor costs, improve staffing decisions, and simplify planning; after the initial learning curve, the team was up and running within a quarter, with managers able to make faster, data-driven decisions and track performance in real time.

Johnson & Murphy

Taylor Cosmo

Workforce Management Coordinator