Case Study: Steve Madden achieves peak retail scheduling efficiency with StoreForce

How Steve Madden Optimized Peak Performance with Real-Time Retail Scheduling

Steve Madden, the footwear and fashion retailer, needed a better way to schedule store labor across 30 locations and align staffing with real customer traffic. Before working with StoreForce, managers relied on manual spreadsheets and assumptions about peak hours, which made it difficult to staff effectively during busy periods like lunch breaks and keep coverage compliant.

With StoreForce’s real-time scheduling and performance visibility, Steve Madden centralized scheduling, traffic, and labor data in one system to build accurate schedules, track open shifts, and adjust coverage quickly across stores. The result was better alignment between labor and demand, reduced administrative work for regional and store managers, and improved execution during peak times across the brand’s 30-store footprint.

Steve Madden

Robyn Anderson

Regional Manager for the West Coast