Case Study: Kipling boosts peak-hour performance and cuts payroll by 2% with StoreForce

How Kipling Uses Real-Time Scheduling to Boost Peak-Hour Performance and Cut Payroll by 2%

Kipling, a global lifestyle brand with multiple stores and fluctuating traffic patterns, needed a better way to manage retail scheduling, peak-hour coverage, and payroll. The company had been relying on manual spreadsheets and forecasts, making it difficult for store managers to adjust staffing quickly as demand changed.

Using StoreForce’s real-time retail scheduling software and labor insights, Kipling was able to reforecast schedules based on live trends, flex staffing up or down, and centralize reporting for faster labor management. StoreForce helped Kipling shift its payroll planning from SPH-focused to TPLH-focused, resulting in at least a 2% payroll savings versus forecast, while still maintaining strong service levels during peak hours.

Kipling

Jaden Lumpa

Financial Analyst on the Store Operations Team