Case Study: Cinemark Centralizes Theatre Execution with StoreForce Operations

How Cinemark Centralized Execution Across 300+ U.S. Theatres

Cinemark, one of the largest theatrical exhibition companies in the world, needed a better way to coordinate communication and execution across 300+ U.S. theatres. With different theatre formats, layouts, and teams, corporate leaders struggled to track who received messages, what tasks were completed, and where supporting resources were stored. Cinemark selected StoreForce Operations to bring more structure and centralized visibility to theatre communications and task management.

StoreForce helped Cinemark roll out the platform through a field-led pilot, peer training, and a phased regional deployment, with weekly support early on. The result was a single source of truth for tasks and documents, improved accountability, and easier follow-up for field leaders. Measurable gains included 98% completion rates for corporate-distributed tasks, 88% completed-on-time rates, and higher survey response rates across the field.

Cinemark