Case Study: Hackett increases sales and reduces payroll costs with StoreForce WFM+

Hackett Partners with StoreForce to Deliver Customer Service in Style

Hackett, a leading British multi-channel menswear retailer with 77 stores in 16 countries, needed to boost shop-floor effectiveness amid rising costs and stronger online competition. The board wanted to standardize best-practice scheduling, set achievable targets and motivate sales teams to ensure customer-facing staff were deployed at peak times. Hackett selected StoreForce’s WFM+ workforce management platform to remove guesswork from staffing and deliver real-time performance data.

StoreForce implemented WFM+ to identify each store’s top trading hours, match those peaks with individual sales performance, set hourly targets via a smartphone dashboard, and auto-create optimized schedules. Since deployment Hackett reports higher average transaction values and improved sales conversion rates, better staffing flexibility, a stronger commercial trading culture, and reduced payroll costs that have been reinvested into the business — outcomes driven by StoreForce’s real-time scheduling and performance tools.

Hackett

Nik Porter

Head of Retail for Northern and Central Europe