Case Study: Duluth Trading Company achieves improved visibility and consistent store execution with StoreForce Discussion Boards

Duluth Trading Company Introduces Discussion Boards to Improve Visibility, Communication, and Drive Consistency of Execution

Duluth Trading Company, a retailer with more than 60 stores, needed better visibility, consistent execution and streamlined communication during physical inventory across geographically dispersed teams. To address this, Duluth introduced StoreForce’s WFM solution feature, Discussion Boards, as a centralized channel for questions and status updates.

StoreForce’s Discussion Boards enabled two-way, organization-wide communication monitored by senior managers, encouraged peer-to-peer support, and allowed photo attachments for quick SKU identification. The outcome was increased efficiency and engagement across stores, fewer one-off emails, faster issue resolution, and clearer, more consistent inventory execution—improvements Duluth attributes directly to StoreForce.

Duluth Trading Company

Marina Rodriguez

Senior Manager, Retail Operations